Make a complaint
Write to business@vorynexisdigital.tech or VORYNEXIS DIGITAL, 4 rue Docteur Bonhomme, 69003 Lyon, France. Include any project reference, the facts and the remedy you seek. You may also contact +33 7 51 25 92 47; a written record preserves useful information. Do not attach passwords or unnecessary sensitive information.
Consumer mediation
After an unresolved prior written complaint, a consumer may refer the dispute free of charge to the competent consumer mediator under statutory conditions. Details of an appointed mediator are not yet published in this version. Its name, postal address and website must be added here and to consumer documents before those contracts are concluded. Contact VORYNEXIS DIGITAL for these details; this version claims no membership of a particular body.
Other rights and international disputes
Seeking an amicable outcome does not prevent proceedings before a competent court. Mandatory consumer protections remain available, including protected rules linked to residence where provided by law. B2B dispute arrangements are defined in the contract and are not automatically applied to individuals. Personal-data issues may also be raised with the CNIL or the competent supervisory authority as explained in the privacy policy.